CUSTOMER SERVICE
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams Questions and Answers
Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.Discover More About Appointments and Repair Services At Henderson Auto in TIGARD
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My wife & I were out running errands on a Friday. There wasn't a hint of a problem with our car at any time ... until it wouldn't start. The feeling of dread was unavoidable. Friday. Mid-afternoon. Expensive? We had reservations for a stay at the coast Saturday. Now what? After getting a jump, we kept it running, trying to find somewhere to take it. We tried our usual place but told we'd have to leave the car & pick it up in a couple of days because they were short staffed. We stopped by Henderson on a chance they could help. And yes they did. Brian was terrific. He took the time to check the battery and determined I'd need a new one and new terminal connections due to a large amount of corrosion. Brian said his mechanics were busy but he would personally do it, confirmed he had the parts, told the price and said it would be done in 45-60 mins. Well, the result was that it was done, done right, at the agreed upon price within the hour. We were impressed with the work, satisfied with the fair price and blown away with the customer service. Brian has convinced us to make his shop our go to shop. Al Glasby, 06/23/2023 |
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I picked up my 4Runner today after an alignment on Monday and a recheck today. I was very pleased to see that it holds straight on the freeway. Thank you for helping me work through this issue. I also wanted to thank you very much for the new caster for which you did not charge. That is ABOVE AND BEYOND service. I will definitely keep you in mind for future work and have already told two people about you. D Davis, 07/30/2020 |
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