CUSTOMER SURVEY

CUSTOMER SURVEY


Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Henderson Auto is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Henderson Auto we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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Agree
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Applicable
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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


Reviews

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The team at Henderson Auto went above & beyond & far exceeded our expectations!! The week of 9/6 we left our home in SoCal on a 4 week road trip in NoCal the battery light came on and we limped into a Ford dealership where they diagnosed a bad battery and weak alternator.they replaced the battery & sent us on our way in Beaverton we again went completely dead, called AAA which took us to a nearby Ford dealer where we were told it would be 9/19 before they could look at our F-150. I called another dealer and they sad it would be 9/30 before they could check it friend recommended we try Henderson as did the tow truck driver Henderson said it may be the 13th before they could check the truck took it to Henderson on the 8th, they did a 10 point inspection on the 9th, repaired everything that needed fixed including a new alternator (urgent), headlight, license plate light (non-urgent) and had the truck ready for a touch free pickup on that afternoon!! A gigantic thank you to Brian, Katie & their team for keeping our trip on schedule!!

, 09/13/2021

I picked up my 4Runner today after an alignment on Monday and a recheck today. I was very pleased to see that it holds straight on the freeway. Thank you for helping me work through this issue. I also wanted to thank you very much for the new caster for which you did not charge. That is ABOVE AND BEYOND service. I will definitely keep you in mind for future work and have already told two people about you.

, 07/30/2020

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With an amazing owner, and high level of quality and care! Wouldn't refer anyone for a repair any where else!

Partners

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ASE (Automotive Service Excellence)
Interstate Batteries
Motorcraft
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