Customer Reviews

Honest, professional & a great communicator.

Michael Mcconnell

Henderson Auto is family to me and they treat me like part of their family too. I originally was referred to Henderson when my new car was hit in an accident and after getting it back from a local repair company would not drive straight. I took it to several places around town and everyone told me the alignment was fine, even though it pulled hard to the right every time I drove it. It was a very stressful situation. One day a person mentioned I should take my car to Henderson because they are very good with alignment issues. I am ever thankful for that recommendation. Sure enough, my car was out of alignment and Henderson fixed it and it has driven straight ever since... and that was almost 10 years ago. I was sold after that. Henderson immediately became my go to place for mechanical needs. They take care of all the cars in my family. They are fair, honest and trustworthy. I want to send a big thank you to Brian, Katy and all the people working in the shop ensuring our cars are safe for the road. The shop dogs, Peanut and Charlie, are an added bonus and I always look forward to seeing them as well. If you want a place you can trust to handle your car needs, go to Henderson!

Katherine Haynes

Really nice people, I've been coming here for years with ours donated to our church. They are great.

Rebecca Brown

My daughter bought a car from a less-than-honest dealer her first time. Live and learn, right? Needless to say, the 2011 Subaru turned out to be a cluster of issues. We took it to our longtime mechanics, trusting they would advise us on what needed fixing to ensure safety. They addressed a couple of significant issues, but alignment wasn't their specialty. So, I had to find someone else for that, and Discount Auto recommended Henderson's Auto in Tigard. When Henderson's called, they informed us that while the back end had been fixed, they couldn't properly align it because the front end was cracked and torn a concern I had raised with the previous shop, which dismissed it. Additionally, they noted that the battery we had installed was wrong for the car. The previous shop notified me, but, said it was working fine. Henderson's pointed out that the terminals were on the wrong side and rubbing against the fender, posing a fire hazard. Though it wasn't what I wanted to hear, it was the right thing to say and the safe recommendation to make. I truly appreciate their straightforward approach and the thorough explanation behind their recommendations. This is how business is done, we will be going back. Thanks to Brian, Doug, and everyone at the shop!

Vanessa Lion

Gone to Henderson to service our vehicles for literally decades and appreciate Brian's honesty and understanding of the need to prioritize repairs over time!

Scott Richardson

I reached out to Henderson Auto because I was feeling uncomfortable with the service and repairs I was receiving from my current auto repair shop. I spoke with Brian, the owner, as I had heard great things about Henderson Auto from our community. He quickly replied to my email and took time to talk with me about what was going on. He was not only respectful and helpful, but offered to talk with me a second (and ultimately third) time once I heard more from my current repair shop. He offered his perspective on what I was being told and I felt he was very genuine and knowledgeable in his answers. While I have less concerns about my current repair shop having "done me wrong" and ultimately the car is a complete and expensive loss for us, someday when I get a "new" used car I look forward to taking my car to Henderson Auto as I feel comfortable that he is honest and reliable. Thank you, Brian, for being so generous with your time for a complete stranger stressed out about cars and expenses. I was raised by two parents who were in the auto service industry for many years and I have great respect for how you handled my questions.

Shawna Mantey

Great location near downtown Tigard. Communication was great with what was going on with my car and things that needed to get done. Pricing was reasonable as well. Car was all fixed and is currently driving great. Definitely recommend if looking for a local car shop overall great experience. Thank you!

Kyle Hanagami

Incredible service!

The Basedest of Turkeys

Henderson's does great work at a reasonable price and truly cares about the customer

George Mase

Awesome service all around! They worked my outback in quickly following the holiday's and even with a shorter week they were able to efficiently diagnose the issue I wanted them to check and also do a full check everywhere else. The report they send over is extreamly thorough but also conscise and easy to understand. Further, after i had a chance to review the report, they were diligent in confirming what services i wanted to proceed with and getting me back on the road by the end of the week. Great customer service, shop service and affordable pricing. Will definitely be back to Henderson Auto in future with any needs!

Noah Wilskey

Six stars. Bring your car here.

Brian

Henderson Auto consistently does a great job at keeping my vehicles maintained. The staff is always super polite, professional, and communicative. Oil changes are excellently priced, as is other routine maintenance. Turn around time on fixes are quick, too!

Jorge Orozco

Henderson Auto is the epitome of professionalism, fair pricing and customer service in the auto repair business, whether compared to other auto shops or higher-priced dealerships. Great to see such thorough inspection reports with photos and details, and the way they flag any items that might need immediate or future attention. I appreciate their text confirmation and two-week advance reminder for appointments. For a single car household, it's nice that they offer Fridays 10am and 1pm appointments just for the oil & filter change service, rather than their usual drop-off in the morning and pick up afternoon or end of day.

Varun Swarup

My car suddenly wouldn't turn on nor jump start in my garage. I had plans to take my car to Beaverton Honda where I usually get service, but after a recent experience where they tried to price gouge me on services, I decided to look for a local mechanic. I called Henderson on the Tuesday after Labor Day, Brian let me know that I could have my car towed to their shop, but that it's likely they couldn't look at it until the following week. It was towed in at the end of the day Tuesday, on Wednesday I received a text with an inspection report and suggested fixes, and by Thursday morning my car was ready! The total price came under the low end of their estimate and they didn't try to upsell on any other services. Needless to say, I've found the local mechanic I'm looking for. We'll be bringing both of our cars to Henderson from now on.

Alex Mueller

Good people who do good work. Love the amount of communication they give and how serious an issue is. Glad I decided to take my vehicles in for service. Will be back.

michael hiransomboon (mikehiranphotography)

Brian at Henderson's is really a great guy to deal with. I recently had work done on my Subaru. I had many questions about my vehicle, and he answered them patiently, honestly and clearly. He was not pushy and even provided recommendations that helped me avoid (or at least put off) costly repairs on my old vehicle. I really appreciated his time. He definitely treated me well and made me feel like a valued customer.

Alan Deutmeyer

Love Brian and his crew. From the moment I called to the finished repairs I was treated as if my vehicle was the most important thing on their schedule. They worked with me on my payments and treated me with respect. Today is my second visit to finish up repairs. Brian was referred by other mechanics and folks in the auto trade which says something about the integrity and quality of work they provide. I was never talked down to because I'm a woman like some mechanics try. Nothing shiesty about Hendersons Auto. Go say hi to the giant Dane Charley and tell Brian Jerilyn sent you! Updated Review July 2023 Just wanted to revisit my review for Brian & the team at Henderson's. Still #1 in my book and still a stellar 5 star business. Something new & nifty, I now receive an email containing my inspection report with Urgent & Cautionary recommendations for my auto care and no pressure discussion about what services I as the customer want performed. No surprise charges or unauthorized repairs and I have actually saved $$. I also receive an itemized invoice for my records which is so important. I am a huge fan!! I continue to recommend them to everyone I can.

Jai Brown

I was 1st introduced to Henderson Auto from referral by a friend during Covid. I wanted to support local businesses. I will never go anywhere else! I have a 2006 Rav4. Today, I asked Brian what I should plan on having done next. He basically said "nothing ". I do so appreciate knowing I'm not being taken advantage of as a single woman!

MaryPat Owen

Henderson Auto is amazing. They've been working on my three cars for years. Always honest, reliable, responsive and timely. I won't take my cars anywhere else. It's the only mechanic I trust.

Laura Nelson

Just had plugs changed. All was good. Dogs took the day off so no joy there. Will return for future work.

Jon Renner

Great experience with this shop, from the initial estimate to the pick up, Henderson made everything easy and sent the diagnosis with photos straight to my phone. I brought my 2016 Ford Fiesta for a timing belt replacement and their estimate was several hundred $ less than the Ford dealership wanted to charge. The receptionist and technician were both extremely helpful and friendly as well. Highly recommend and will be back if anything else needs fixing!

sean kp

The best!! Service, up-front, clear communication, text vehicle report...excellent mechanic!!

Erin Foster

They diagnosed problems with my car after the check engine light came on. Gave me advice on where to go since they don't do the service I needed. Didn't charge me anything for the diagnosis since they couldn't fix it themselves. They're good people!

Andrew Roberts

Very helpful people

Ted Johnson

They provided friendly and timely repair. I was referred to them by Discount Tire, for a broken lug nut. The young lady at the front desk was delightful!

J. Paul

I live in another state and had an emergency with my car driving home. I was lucky enough to find a place that actually would help me. They checked my car out and got it moving so I could make it home. It did take the day, but I was just happy my car wasn't dead. They were far more helpful then any dealership I've had to deal with.

Lana Kellogg

Honest, fair, friendly, good communication.

TL S

Always has quality service and if they can't do the work they always know the right place to send you

A

Fair prices. Good work. Great people.

Sam Brown

Best honest service ever

Bonnie Eichenberger

Very kind, thorough, fair and helpful. Will be referring people there.

Keziah Striplin

From beginning to end I had a great experience with Henderson Auto. Clear communication throughout the whole process and had the car back to me faster than I anticipated. My car feels new again and will definitely be back.

Nehemiah Heye

This place is proper. No BS and they do quality work.

Kyra Czar

Great friendly service and excellent advice.

Richard Allen

Good work, good prices, didn't try to sell me 50000 liquids and filters Recommend

Andrei Lupu

What a great experience! Thought I needed an oil gauge sensor...turns out, My poor car actually had a ginormous oil leak. Brian was super helpful, explained things clearly, and didn't try to sell me on unnecessary work. I will return for future upkeep for sure. Absolutely recommend this spot for all your car needs!

rian

I don't write reviews, but if I could give a million stars to Henderson Auto, I would. My daughter, who lives in Portland, has been so happy with the service she has received there that we drove from California to have my son's Subaru engine repaired there. It was a tough situation. He bought the car, and a week later, found out the engine had issues. Turns out, it had huge, expensive issues. The whole engine needed to be rebuilt. Bryan was so patient with us as we had him take the car apart and diagnose all the issues and then put it back together so we could get an trade-in appraisal. Then, we brought it back to him and then changed our minds again and decided to get rid of it. Henderson Auto did a great job diagnosing all the problems it had. Bryan spent a great deal of time on the phone with me. He gave me very good advice. He is HONEST and FAIR and definitely goes the extra mile. An amazing auto shop. I only wish it were closer to California! Caroline Nicholson

Caroline Nicholson

Friendly and knowledgeable.

Julie H

Always can depend on Henderson being honest and only working on what must be done.

Kyle Ross-Hall

Amazing staff, hard workers, and fair prices. Bryan always takes care of us. He is super friendly and helpful with any questions you may have. They are also available via text which is really convenient. Bryan is our car guy for sure!

Brittaney Allen

We just love Brian and Katie and Bob! Amd all the employees we don't talk too! They are just simply honest and upfront and very organized. They do the right thing the first time and take time to explain everything and talk to you about your concerns.

Gavin McBride

Consistently excellent service. I trust them to shoot straight with me and value that they invest in a long time customer service relationship.

Katie Webb

Very knowledgeable and very professional. Computerized output of recommended service items with clear indication of priorities. Excellent protocol in place for safe interaction during this pandemic.

Linda Cook

I have taken two cars here over the years and have always found them to be honest, hard-working people. My most recent experience was for a check engine light and they were able to fit me in very quickly. Whereas many shops try to squeeze as much $$ out of customers as they can, Henderson is different. They diagnose the issue and suggested that I reach out to the dealership since the repair can potentially be covered under warranty, saving me over $1K. Although this loses business for Henderson, he was open and honest about the situation. He also provided a bit of guidance on the issue and how to approach it. The topper was the request that I circle back to let them know the outcome because they want to be able to confidently advise other customers that have the same issue, in regards to warranty coverage and saving them money. Top notch service and customer care. I highly recommend.

Tricia Armenta

Unfortunately my experience did not have a happy ending. But Brian explained everything to me while explaining that it would be so expensive that I should just get a new car. Brian only charged me $50 or $60 bucks to look at it. Brian also allowed me to leave the car while I arranged to have it salvaged. Brian no more old cars and will be bringing in my 2018 Hyundai Sonata Sport for maintenance. Thanks Henderson Auto DeeAnn

pdxmonger

First time customer and it went perfect. Had a belt replaced and an oil change. Will make my regular auto place.

Brandon Driver

They are super helpful and very straight forward. I will continue taking all of cars to them.

Amanda Kennedy

Best place in Tigard to take your domestic or Japanese car to for repairs or alignment! Brian, Bob and Katie are the best!

Billy Sanborn

Very friendly, professional and convenient. They provide pictures/text communication option. Competitive pricing and peace of mind. They found things that other auto repair shops had no idea about/missed even after I brought up the same issue on more then one occasion. Definitely recommend.

Annievi A

Portland, Oregon

My wife & I were out running errands on a Friday. There wasn't a hint of a problem with our car at any time ... until it wouldn't start. The feeling of dread was unavoidable. Friday. Mid-afternoon. Expensive. We had reservations for a stay at the coast Saturday. Now what? After getting a jump, we kept it running, trying to find somewhere to take it. We tried our usual place but told we'd have to leave the car & pick it up in a couple of days because they were short staffed. We stopped by Henderson on a chance they could help. And yes they did. Brian was terrific. He took the time to check the battery and determined I'd need a new one and new terminal connections due to a large amount of corrosion. Brian said his mechanics were busy but he would personally do it, confirmed he had the parts, told the price and said it would be done in 45-60 mins. Well, the result was that it was done, done right, at the agreed upon price within the hour. We were impressed with the work, satisfied with the fair price and blown away with the customer service. Brian has convinced us to make his shop our go to shop.

Al Glasby

The team at Henderson Auto went above & beyond & far exceeded our expectations!! The week of 9/6 we left our home in SoCal on a 4 week road trip in NoCal the battery light came on and we limped into a Ford dealership where they diagnosed a bad battery and weak alternator.they replaced the battery & sent us on our way in Beaverton we again went completely dead, called AAA which took us to a nearby Ford dealer where we were told it would be 9/19 before they could look at our F-150. I called another dealer and they sad it would be 9/30 before they could check it friend recommended we try Henderson as did the tow truck driver Henderson said it may be the 13th before they could check the truck took it to Henderson on the 8th, they did a 10 point inspection on the 9th, repaired everything that needed fixed including a new alternator (urgent), headlight, license plate light (non-urgent) and had the truck ready for a touch free pickup on that afternoon!! A gigantic thank you to Brian, Katie & their team for keeping our trip on schedule!!

A.H. (Joe) Giehm

Beverton, OR

I picked up my 4Runner today after an alignment on Monday and a recheck today. I was very pleased to see that it holds straight on the freeway. Thank you for helping me work through this issue. I also wanted to thank you very much for the new caster for which you did not charge. That is ABOVE AND BEYOND service. I will definitely keep you in mind for future work and have already told two people about you.

D Davis

With an amazing owner, and high level of quality and care! Wouldn't refer anyone for a repair any where else!

Reina B.

I hate the drive from Portland to Tigard but Henderson Auto is worth the trip. Honest and thorough, they back up their work.

Jim S.

If you are in need of service to your car, the place to go is Henderson Auto. I have had multiple things worked on and they are always helpful, honest, and kind. Brian is knowledgeable about cars and always willing to go the extra mile for you! Thank you for everything you have done for me. I'll be back for sure!

Amy B.

My family and I have been going to Henderson Auto for many years and we love that they are always friendly and take the time to take care of our vehicles. Brian has taken the time out of his busy schedule to help in any way possible, even when they're booked out. We've been super grateful that Henderson Auto is so reliable!

Megan J.

We love Henderson auto, never had such great service with anyone else. So honest and trustworthy. Thanks Brian and your crew.

Shelly P.

We have had our Durango worked on here multiple times and have always been very happy with the work. This is a place where you can trust what they say and the work that they do.

Rob G.

Super friendly. Was looking for an ACE Delco battery and got their name from the AC Delco website. Very friendly on the phone, got the battery I wanted ordered in and delivered within 2 hrs. The guy on the phone had told me there was a core fee for the battery but when I showed up he told me he wasn't going to charge me for it and just asked that I return the old battery after I swapped them out. Very friendly and great customer service will bring me back again soon

Gabe J.

They have great service and are very helpful. I trust them to see my vehicle's needs.

Callie J.

Henderson Auto has fixed my car dozens of times, always great work, great service, trustworthy problem diagnosis. Trust is worth a lot.

Bryan J.

Great place to go. Trustworthy too, which is really important to have when work is being done to your car and wallet.

Shawn A.

Wow! What a great experience! Brian was wonderful: the car was done early and for less than the estimate. It is running like a top. He gave great advice and didn't fix anything that didn't REALLY need to be. I have a new car guy for life!

Alicia D.